Shipping policy
Last updated: March 6, 2026
This Shipping Policy describes the shipping conditions for orders placed on:
1. ORDER PROCESSING
Orders are usually processed within 1 to 3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
2. SHIPPING TIMES
Delivery times may vary depending on the destination and the selected shipping service.
The delivery times shown during checkout are estimated and may vary due to circumstances beyond Steamboat Brand’s control, such as logistics issues or carrier delays.
3. SHIPPING COSTS
Shipping costs are calculated during checkout and will be shown before the order is completed.
The shipping cost may depend on:
- the order destination
- the weight or volume of the package
- the selected shipping method
4. SHIPPING ADDRESS
It is the customer’s responsibility to provide a correct and complete shipping address when placing an order.
Steamboat Brand is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
5. ORDER TRACKING
Once the order has been shipped, the customer may receive a shipping confirmation email with tracking information when available.
6. DELIVERY DELAYS
Although we work to ensure fast deliveries, Steamboat Brand is not responsible for delays caused by:
- logistics issues
- weather conditions
- carrier delays
- force majeure events
7. UNDELIVERED ORDERS
If an order cannot be delivered due to the recipient’s absence, an incorrect address, or failure to collect the package at the delivery point indicated by the carrier, the order may be returned to our facilities.
In these cases, the customer may be responsible for the reshipping costs of the order.
8. INTERNATIONAL ORDERS
International orders, including shipments to the United Kingdom, may be subject to taxes, duties or customs fees applicable in the destination country.
These costs, if applicable, are the customer’s responsibility and are not included in the product price or in the shipping costs paid in our store.
International delivery times may vary depending on the destination country, the carrier and customs processing.
9. PRE-ORDER PRODUCTS
If your order includes a pre-order product, it will be shipped once all items in the order are available.
The timelines shown on the pre-order product page are estimated and may vary slightly due to production or logistics reasons.
10. CONTACT
For any questions related to shipping, you can contact us at:
