Frequently Asked Questions (FAQs)

FREQUENTLY ASKED QUESTIONS

1. How long does it take for my order to arrive?

Delivery time depends on the destination and the selected shipping method.

  • Domestic shipping: approximately 3–5 business days.
  • International shipping: approximately 7–15 business days.

Delivery times are estimates and may vary due to logistical reasons.

2. Do you offer international shipping?

Yes, we ship to several countries.
You can check the available options and costs in our Shipping Policy.

3. Can I return a product?

Yes. You have 15 days from receiving your order to request a return.

The item must be:

  • unused
  • with original tags attached
  • in its original packaging

You can find more information in our Returns and Refunds Policy.

4. How can I choose the right size?

Each product page includes information about the available sizes.
If you are unsure, feel free to contact us, and we will be happy to help you choose the best option.

5. What payment methods do you accept?

We accept payments by credit or debit card (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, PayPal, and other payment methods available through Shopify depending on the country.

6. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.
We can only make changes if the order has not yet been processed or shipped.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number so you can follow your shipment.

8. How can I contact customer support?

You can contact us at:

studiodesignsteamboat@gmail.com

We will respond as soon as possible.