Frequently Asked Questions (FAQs)

1. What payment methods are accepted?

We accept payments by credit/debit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna (if applicable).

2. How do I know which size to choose?

You can consult our Size Guide . If you have any questions, contact us and we'll help you choose the best option.

3. Do you ship internationally?

Yes, we ship to several countries. You can check the options and costs in our Shipping Policy .

4. How long does it take for my order to arrive?

Delivery time varies depending on your location and the shipping type selected.

  • Domestic shipping: 3-5 business days.
  • International shipping: 7-15 business days.

5. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We can only make changes before the order has been processed.

6. Do you offer returns or exchanges?

Yes, we accept returns and exchanges within 30 days of delivery . For more details, see our Return Policy .

7. How can I track my order?

You'll receive an email with a tracking number once your order has shipped. You can track it.

8. What do I do if I received a defective or incorrect item?

We apologize for the inconvenience. Please contact us with photos of the product and your order number so we can resolve the issue as quickly as possible.

9. Do you have any discounts or promotions?

Yes, subscribe to our newsletter to receive exclusive discounts and special promotions.

10. How can I apply a discount code?

You can enter the discount code in the corresponding field on the checkout screen before completing your purchase.

11. What materials are the garments made of?

Each garment has a detailed description of the materials used. You can also find sustainability and care information on each product.

12. How should I wash and care for my clothes?

Each garment includes washing instructions on the label. You can also consult our Garment Care Guide .

13. How can I contact customer service?

You can contact us by email.

14. Do you have a physical store?

We currently only sell online, but we offer fast shipping and easy returns so you can shop with confidence.